Disclaimer: We don’t appreciate a consistent internet speed until it is not there!
Whether you are streaming your favorite show, browsing the web or are on call with your loved one – no internet connection can be really frustrating and disruptive, especially for seniors.
However, there are several troubleshooting steps you can take to identify and resolve the issue. In this blog, we will list down some easy ways to navigate and troubleshoot no internet connection.
1. Check Your Phone For Internet Connection
The first step to troubleshooting for no internet is checking your phone’s Wi-Fi connection. Make sure your phone does not have airplane mode enabled, and it is connected to your home’s Wi-Fi.
You can simply do this by going on settings > Wi-Fi connection > turn toggle on.
If you can’t seem to connect still, move to the steps listed below.
2. Check For Physical Connectivity
Your internet connection may not work due to a loose plug or unplugged network cable. If that’s the case, you can re-plug your modem and see if internet connection has been restored. If not, read further.
3. Restart Your Modem
Restarting the router significantly helps in troubleshooting for no internet connection. This can refresh the hardware and software components of your router and clear cache.
Here is how you can do that:
Unplug your router > wait for 30 minutes the plug the modem/router
4. Evaluate Software Issues
New software updates can be the culprit behind connectivity problems. If you have recently installed software firewalls, consider disabling them to see if they are causing connection issues.
5. Check if You Have Exceeded Wireless Internet Range
Your Wi-Fi connection has a certain range that it covers for optimal performance. If you have moved out of that periphery, the more sluggish your internet connection will be.
In this case, you can choose to install Wi-Fi extenders or boosters to cover a large area for optimal internet connection.
6. Check For Internet Blockages
Sometimes, your internet providers can block your access due to late payment, exceeding bandwidths, downloading illegal content or sending spam emails.
If you have been suspended from getting service, you can ask your internet provider to verify the cause and resolve the issue.
7. Open Windows Network Diagnostics and Check Your DNS settings
This is an in-built feature in your computer which lets users troubleshoot connectivity issues. Use this simple procedure to do this: Windows Settings > Network & Internet > Status. Next, open Network Settings and click Network Troubleshooter.
8. Reset Network Settings
As a last resort, you can reset your network settings by going on
Network & Internet > Advanced network settings > Network reset. On this screen, select Reset Now and Yes to confirm.
9. Contact Your Internet Service Provider
If you have done the needful and still can’t seem to fix the internet issue, you can call your internet service provider to fix the issue.
They can either suspect if the issue is on their end or send a team to diagnose and resolve the issue preemptively.
Final Words
Internet connectivity issues can be troubling in many cases, especially for seniors who don’t know how to operate devices. However, there are easy and straightforward ways you can troubleshoot issues like rebooting, resetting or checking your phone connection.
Exordium Networks can help manage, and resolve all IT needs for senior living communities, regarding no internet connection. You can call us at (972) 573-1180.